The Council considered a Turnaround Strategy to address Driver's Licence Testing Centre (DLTC) Challenges meant to ensure effective solution.

During the presentation the Council was alerted to the challenges and causes thereof and further considered the possible solutions to those challenges. Most of the challenges faced by the DLTC were due to legal battles between the Department of Transport and the service provider who was supplying the equipment used to process applications. This legal battle ended with the Department of Transport having to change the equipment which happened to be user unfriendly compared to the previous one. The manner in which the new equipment was introduced also exacerbated the challenges. The over usage of the centre by communities as far as outside the area of Ray Nkonyeni Municipality are also the cause of the challenges in the centre.

The Council has agreed on addressing these challenges through:
  • Increasing the number of cards issued for people to be served per day to 150 and 200 as short and long term solutions respectively;
  • To request the Department of Transport to increase the number of equipment used in processing applications for driver’s license, learner’s license and PrDP;
  • The leadership of the municipality to engage the Department of Transport for the establishment of the Grade F centres in Izingolweni, Leisure Bay, Gamalakhe and Hibberdene to reduce the volume of people coming to Port Shepstone Centre;
  • Ensure proper training of employees working in the Centre;
  • Intensify supervision of the staff working in the Centre;
  • Explore the option of increasing working hours;
  • Explore the option of the enquiring more office space for the Port Shepstone DLT Centre.
The Council is pleading with the members of the community to bear with them as most of these challenges are as a result of external reasons though taking them serious and is trying its level best to have them addressed. The Council is also of the firm view that should the above-mentioned turnaround deliverables be met, the challenges in the Driver's Licence Testing Centre (DLTC) will be amicably resolved.

Issued by
Simon M April
Senior Manager: Mayoralty and Communications
+27 72 057 5387
+27 86 529 7121
Simon.April@rnm.gov.za / Simon.Apri95@gmail.com